John Bambenek | Friday, 28 March 2008

Generation BlackBerry

Plugged in, online, tuned out -- and liable to have a painful encounter with reality.

Forget Asian bird flu; a new epidemic is sweeping the world. A new study shows that six million Britons have been felled by it. No, not obesity or mad cow disease, either. No less than six million inhabitants of the British Isles have been injured by walking into things while texting on their cell phones. It must be time to dust off that cliché about walking and chewing gum at the same time.

The epidemic of texting injuries is now so bad that one street in London is pilot testing padding street posts and garbage cans so oblivious texters will not be injured by rushing headlong into them. Apparently, expecting pedestrians to have "situational awareness" of large stationary objects is too much to ask of the citizenry.

Interestingly enough, the BlackBerry seduces people into imposing a "work-centric" lifestyle on themselves; no corporate slave driver has to do it.

It is an interesting sociological phenomenon, and one full of irony. As cell phones have become more complex with texting and internet features, users have become more engrossed in them. People are more connected electronically than ever before and, as a result, are less than ever connected to the physical world around them.

While the above anecdote on "safe texting" is amusing, it does bring to light a serious side to life in the 21st century. Namely, technology allows us to literally be connected and productive at almost any time and any place -- although not in the way that the time and place demand. Next time you are stuck in a boring seminar or conference, take a look around and you will see someone clicking away at their laptop or messaging away with their BlackBerry. People not only become oblivious to lampposts, they also disconnect from the physical world around them.

It may be presumptuous to consider over-zealous use of mobile phones as an addiction, but it very much looks like that when transmission is interrupted, so to speak. Research in Motion, the company that makes BlackBerries and runs the service for them, suffered a few brief outages that made national headlines complete with questions concerning whether America's favourite mobile phone brand was done for. Frustrated workers vent their anger against these intimate but sometimes unfaithful companions by chucking their phone at a wall.

Even BlackBerry users support the addiction theory: their pet name for the phones is "CrackBerry". And researchers have found a mental illness associated with loss of the device called "disconnect anxiety". It's not their fault; they have an illness. They have lost their key to the world and find themselves adrift in the raw data of reality.

There are warning signs, however. Insisting on bringing a BlackBerry into the bathroom may be a sign that it is time to get help. Driving while using the phone is a definite sign that someone has gone to "the bad place". An Ontario judge has ruled that any mobile phone use while driving a car impairs one's competence.

Strangely, BlackBerries are designed to help people be more -- not less -- productive wherever they are. They are primarily "work" devices, not "leisure" devices. There are not very many games to be had with the BlackBerry, for instance. Almost all of its applications are either informational or productivity-related. In fact, Research in Motion describes the device as follows: "A wireless email solution for mobile professionals. It provides easy access to your business email wherever you go." It is a business solution.

The focus on productivity (much like the term "human resources") implies a view of people as economic beings. We are meant to understand that walking down a street and enjoying the fresh air is simply wasting time in which we could be "getting things done". It takes a person and makes them a system whose sole purpose is to maximize outputs. Something of human dignity is lost when people are always worker bees in the great hive of the city. Interestingly enough, the BlackBerry seduces people into imposing a "work-centric" lifestyle on themselves; no corporate slave driver has to do it.

This is, of course, a small component of the larger issue of an "always-on" world. Business takes place 24 hours a day in a globalized world which requires people to be paying attention to their operations. An American businessman will have large problems with a nine-to-five workday when he manages plants in India and China. It's always nine-to-five somewhere and most businesses are more likely to have a supplier, customer or partner in another country. With the pressing need to always be "in the loop", one cannot afford to stop and enjoy life after 5pm. Something has to give. Apparently, what has been jettisoned is attention to stationary objects lining the sidewalk.

Whether wielded for work or pleasure, however, the effect of the mobile phone is the same. People dependent on their digital streams of information are unplugging more and more from the world around them, and BlackBerries are just a more respectable way of doing it. This trend won't change anytime soon, so if you see someone walking and texting, be sure not to get in their way.

John Bambenek is an incident handler at the Internet Storm Center and blogs at Part-Time Pundit. He is an unrepentant BlackBerry user.

Comments (9)

David Kolf said...

I get all kinds of reactions from people when they find out I don’t have a mobile yet.  Some are envious.  Some wonder what sort of a bigshot I must be to be able to afford the luxury of living without such a necessity.  I can’t swear I’ve never walked into a telephone pole, though I’m sure I never required treatment for such an incident.

Japan | Saturday, 29 March 2008 at 9:44 pm

barry said...

I was once compelled by an employer to have a mobile for work purposes. I used it as little as possible and threw it in the bin the day I retired. People are losing touch with reality living in a virtual world allowing themselves to be dictated to by ever intrusive technology; for what? So they can become ever more ‘productive’ today’s buzz word for allowing oneself to become more and more emeshed in the increasingly intrusive demands of commerce.
My advice - get a life!

Australia | Sunday, 30 March 2008 at 10:04 pm

Ian Lewis said...

What does “always on” connectivity do for a business though? Surely it makes the business totally reliant on the “always on” individual. My personal experiences with execs and BlackBerry devices or their equivalent is that they tend to actively encourage micromanagement in the exec - and lock them into a constant cycle of “always getting involved” rather than learning to delegate, to work *on* the business rather than *in* the business, to coach their staff to use their own initiative, to improve authorisation and escalation processes so they don’t depend on a single individual… etc. I think BlackBerrys and other mobile devices are great for on-the-road sales staff and field technicians. But others? Hmmm. Take a *break* when you leave the office. Delegate your authority to someone else. Unplug. And then let creative ideas on how to improve your business just bubble up through the resulting peace and quiet (or talk to your spouse or take your kids to the park and have a game of catch). :-)

New Zealand | Monday, 31 March 2008 at 3:17 am

Mac Manchego said...

I recently had dinner with three friends.  Two were Blackberry-wielding, texting-all-throughout-dinner types who gabbed with their lawyers, subordinates, managers, overseas contacts, mother-in-law, etc., etc. instead of enjoying a quiet evening with friends.  The third was enjoying the night as we joked the two work-centered-aholics and talked about our families, projects, and almost anything under the sun.  Since I knew all of them (I was their banker after all), I was chuckling inside whenever I remembered that the silent one was earning much more than the two busybodies combined.  In fact, this guy told me a couple of times in the past that texting and mobile phone calls merely distract him from the more serious task of making money and doing deals.  It’s true, these tools make you look busy, but unless you control them, they’ll control you and prevent you from having your cake and eating it too.  I think those who use mobiles 24/7 (or at least give the impression of doing so) are emotionally insecure and crying out for attention.

Philippines | Tuesday, 1 April 2008 at 4:53 pm

Nike Ramos said...

I leave my mobile phone at home once in a while for a reality check. AT home I leave it in my room so that I my family can enjoy my company

Philippines | Wednesday, 2 April 2008 at 1:18 pm

daveyrotten said...

This reminds of the commercial in which the guy is sitting on the beach with his laptop (connected to wireless internet) and apparitions of his co-workers appear one after another to complement him on his great work. It ends with him fondling his USB internet device (No, I don’t care what it’s really called) and saying “The whole office needs this!”

It makes me want to scream “You think you’re beautifying your work environment with a lovely beach, but you’re actually polluting a lovely beach with work. Think about it”

United States | Monday, 7 April 2008 at 12:39 pm

Maria said...

My Blackberry is invaluable to me on my long commute to and from work on the bus and train.  I read the news, read and send email, organize my schedule, listen to music or audio books, and even make notes for classes I give.  As soon as I get to work or arrive home, however, it stays in my purse.  And the ringer is always on silent mode.  Technology is neither good nor evil - it’s how we use it that matters.  And the onus is on us to exercise self-mastery as users and consumers, whether the item in question is the latest digital device or a bag of potato chips.

Canada | Tuesday, 8 April 2008 at 1:39 am

Nike Ramos said...

In this digital age technology mobile gadgets are really handy to be always connected with work, friends, colleagues, the news, the gossip, the whole world. I agree with Maria that we just need to exercise self-mastery over these gadgets.  Thats why I still use a pen and notebook (not a laptop) because I think my handwriting connects me to myself.  I would love to own a blackberry though and enjoy its features and then unplug myself to enjoy people’s features.

Philippines | Wednesday, 9 April 2008 at 1:45 pm

Walter Pless said...

One of my friends is a teacher at a secondary college and he told me that most of his students now communicate with each other via mobile phone text messages.  They do so even when they can see each other a few metres away in the school yard.

This is sad. It must have negative implications for students’ social interaction and it must be a drain on their finances. I just don’t know how they can afford it.  I suppose many parents have to pay the bills.

As a means of communication with friends you see every day, it’s pathetic. My friend has noticed a serious decline in his students’ ability to communicate, both in writing and orally. This makes sense because text messages are basically short-hand and use all sorts of codes rather than a rich conventional vocabulary.

Australia | Tuesday, 15 April 2008 at 3:37 pm

Page 1 of 1 :

New comment

Name:
Email:
Location:
URL:
0/2000
Remember my personal information
Notify me of follow-up comments?
Type the characters you see in the image below:

free updates

Email